Lombok : Benang Stokel & Benang Kelambu Waterfall tour

Ticket Eligibility
• Bookings must be made at least 1 day before the scheduled tour date. Same-day bookings are not accepted under any circumstances.
• Free cancellation is available up to 24 hours before the tour start time. Cancellations made within 24 hours or no-shows will not be eligible for a refund.
• By completing a booking, guests confirm they have read, understood, and agreed to all terms and conditions stated for this tour.
• This tour is suitable for guests in good physical health. Participants must be comfortable with moderate trekking on uneven, potentially wet jungle terrain.
• Children must be accompanied by a responsible adult at all times throughout the tour. All participants join this tour at their own risk.

Attraction Access
• The tour visits both Benang Stokel and Benang Kelambu waterfalls — two of Lombok's most stunning natural cascades set within lush tropical jungle near Mount Rinjani.
• Entrance fees to both waterfalls are included in the tour. A licensed local guide accompanies the group throughout the full duration of the visit.
• Meals and personal expenses are not included. Guests are responsible for their own food, beverages, and any additional purchases during the tour.
• Swimming at the waterfalls is permitted but entirely at the guest's own risk. No lifeguard service is provided at either waterfall location.
• The tour may be modified or cancelled due to adverse weather conditions, flooding, unsafe trail conditions, or other safety concerns determined by the guide.

Additional Information
• Proper closed-toe walking shoes or trekking sandals are required. The trail to both waterfalls involves rocky, slippery, and uneven terrain throughout the route.
• Guests are advised to bring a change of dry clothing, a waterproof bag for valuables, sun protection, insect repellent, and sufficient water for the trek.
• Guests must follow all instructions given by the guide at all times. Failure to comply with safety guidelines may result in removal from the activity.
• The operator is not responsible for lost, stolen, or damaged personal items during any part of the tour. Guests should secure valuables before entering the waterfall areas.
• Photography is welcome throughout the tour. Guests are advised to protect camera equipment from water spray at both waterfall sites.

Important Notes
• Free cancellation is available up to 24 hours before the tour. No refund will be issued for cancellations within 24 hours or for guests who do not show up on the day.
• The operator reserves the right to cancel or reschedule the tour due to adverse weather, safety risks, or conditions beyond their reasonable control.
• In the event of an operator-initiated cancellation, guests will be offered a full refund or the option to rebook on an alternative available date.
• All swimming and water-based activities at the waterfalls are undertaken entirely at the guest's own risk. The operator accepts no liability for water-related incidents.
• The operator accepts no liability for personal injury, loss, or damage sustained during any part of the tour, including trekking and waterfall activities.

How to Get There
• Benang Stokel and Benang Kelambu waterfalls are located in Aik Berik Village, North Batukliang, Central Lombok Regency, West Nusa Tenggara, Indonesia.
• The waterfalls are approximately 35–40 km from Mataram city. Journey time by car is approximately 60–75 minutes depending on road and traffic conditions.
• By private driver or rideshare: Hotel-arranged private drivers are widely available across Lombok. Gojek and Grab also operate in Mataram and surrounding areas.
• Hotel pickup may be available depending on the tour option selected at booking. Confirm pickup arrangements with the operator after booking is confirmed.
• Guests are advised to arrive at the designated meeting point on time. Late arrivals may affect the day's schedule and available trekking time at both waterfall sites.